---
description: Quick answers about the InfraNest API — finding your organization ID, the base address, common token errors, rate limits, cost and reporting a security problem.
---

# FAQ

## Where do I find my organization ID?

In the app, under **Settings → Organization**, with a copy button. Or ask the API, with any token:

```sh
curl https://api.infranest.io/api/organizations \
  -H "Authorization: Bearer $INFRANEST_TOKEN"
```

Every organization the token can reach is listed with its `id`. A token made for one organization lists only
that one.

## Why an ID and not the organization's name or slug?

Names and slugs can change when someone renames the organization. An ID never changes, so a script written
today keeps working.

## Which base address do I use?

`https://api.infranest.io/api`. Every path in the reference starts after it.

## My token gets `wrong_organization`. Why?

Tokens work in the organization they were created in. Create a token in the organization you want to reach, or
one for all your organizations (see [Tokens and scopes](tokens-and-scopes.md)).

## My token gets `write_disabled`. Why?

API writes are switched on per organization during the rollout. Reading works meanwhile. Ask us to switch your
organization on.

## My token suddenly gets `unauthenticated`. Why?

It has most likely expired, or someone revoked it. **My account → Developer** shows each token's expiry date.
Renew it before it expires to keep the same token; once it has expired, create a new one. See
[Expiry](tokens-and-scopes.md#expiry).

## I get `429 rate_limited`. What now?

Wait the number of seconds in the `Retry-After` header, then retry. To avoid it, watch
`X-RateLimit-Remaining` and slow down near zero. A script that changes many records usually only needs a short
pause between changes. See [Rate limits](tokens-and-scopes.md#rate-limits).

## Does using the API cost extra?

The API is part of plans that include it; requests themselves are not charged by InfraNest. What a token does can
still cause costs at your providers; see [Responsibility and costs](responsibility-and-costs.md).

## How do I report a security problem?

Email `security@infranest.io`. Please don't open a public issue.